Fitness Club Manager
- 401(k)
- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Wellness resources
Company: Elevate Fitness
Location: Dewitt, NY
Position Type: Full-time
Reports To: General Manager
The Club Manager at Elevate Fitness is responsible for overseeing the membership and programming sales, customer service, and housekeeping operations of the club. They play a crucial role in driving new memberships and ensuring existing members receive exceptional service. The Club Manager also assists in front desk and operational tasks as required and provides supervisory support to other departments when needed.
Develop and execute strategies to drive new membership and program sales. Meet sales targets for membership department. Meet sales targets for personal training department and other departments as assigned. Implement membership referral programs to increase member acquisition. Regularly review and analyze membership sales data to identify trends and opportunities for improvement.
Ensure all members receive outstanding service and support. Address member inquiries, concerns, and feedback promptly and professionally. Train staff on excellent customer service practices and uphold service standards. Foster a positive and welcoming atmosphere within the club.
Maintain cleanliness and organization throughout the facility. Develop and enforce housekeeping standards and protocols. Schedule and oversee housekeeping staff to ensure efficient operation. Conduct regular inspections to ensure cleanliness standards are met.
Develop and implement new membership programs to attract diverse clientele. Collaborate with marketing team to promote new membership offerings. Monitor the effectiveness of new programs and make adjustments as necessary.
Recruit, hire, and train member service and housekeeping staff. Create staff schedules and manage payroll. Provide ongoing coaching and performance feedback to staff members. Ensure compliance with company policies and procedures.
Assist with front desk duties as needed, including member check-in, registration, and inquiries. Support other operational departments as assigned by the General Manager. Troubleshoot operational issues and implement solutions to improve efficiency.
Bachelor's degree in Business Administration, Hospitality, or related field preferred but not required.. Proven experience in sales, customer service, and staff management, preferably in the fitness industry. Excellent communication, leadership, and interpersonal skills. Strong organizational and problem-solving abilities. Ability to work flexible hours, including evenings and weekends. Knowledge of fitness club operations and industry trends is desirable.
Competitive salary commensurate with experience. Health and wellness benefits package. Opportunities for career advancement within Elevate Fitness. Dynamic and supportive work environment. 401K PTO Generous employee discount Complimentary fitness membership
We are not a perfect company and we don’t pretend to be. We work very hard and we have a lot of fun. The outcome is that you get a career that you enjoy, where your ideas are heard, and you are empowered, invested in, and cared about as a person, not just a number on a payroll chart. An added bonus is that you will directly and sometimes indirectly change our members’ lives.
Working at Elevate is different. We are an experience-first company that uses fitness to open that doorway. Our work is less about treadmills and dumbbells and is instead about building meaningful relationships and taking care of people. Think People first, gym second.
The Fitness Industry is exciting and competitive and Elevate Fitness is uniquely positioned within it. Our concept is based on value, NOT sales. In fact, you won’t find a single employee with the word sales in their title. Let that sink in and now take a big exhale. We won’t ask you to haggle, but we will expect you to smile and lead with Kindness and Compassion. ALWAYS.
We CAN make a change together. As a member of the Elevate team, we want you to feel supported, invested in, challenged, and valued. Our promise to our current and future employees is to actively fight toward being a sanctuary that's free from tokenism, microaggressions, or any other form of racism or discrimination. We have blind spots and are committed to expanding our vision. There is always more work to be done, not only within Elevate Fitness but also in our communities. We promise to strive to be the blueprint of what the world should be and will give every employee the freedom to be passionate, the freedom to be heard, and the freedom to be proud of who they are. We choose this not because it is the law but because diversity, equity, and inclusion for ALL are what we stand for.
We are fired up to embark on this journey with you. Our hope is that we can add as much value to your life as we know you will in the lives of our members.
Our employees make us who we are and to be the best, we need the best!
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